Return & Refund Policy – NS STORES

Return & Refund Policy – NS STORES

Effective date: September 20, 2025

1. Introduction

Welcome to nsstores.in ("Company", "we", "us"). This Return & Refund Policy explains how we handle returns and refunds for goods purchased on our website https://nsstores.in ("Website").

2. Definitions

For the purpose of this Policy:

  • You/Your means the individual or entity using the Website and purchasing goods.
  • Goods means any product or item purchased on the Website.
  • Support means our customer support team reachable via the contact details below.

3. Contact

If you have questions about returns or refunds, contact Support:

4. Standard Returns

Some goods may be returned within 2 days of delivery and are eligible for a refund, subject to the conditions below.

  • The item must be unused, undamaged, and in its original packaging (except for reasonable inspection).
  • The product must be in a re-sellable condition with all tags, labels and accessories included.
  • Goods that do not meet these conditions may be rejected for a refund.

5. Exceptions

The following items are not eligible for return or refund:

  • Perishable goods such as fresh food, vegetables, dairy, etc.
  • Items marked explicitly as non-returnable or final sale.
  • Opened, used, or partially consumed products.
  • Customized or special-order goods.

6. Damaged or Incorrect Goods

If you receive goods that are damaged, defective, or not what you ordered, please contact Support immediately with:

  • Your order number
  • Photos clearly showing the damage or incorrect item
  • A short description of the issue

We will review the evidence and will provide a replacement or a refund as appropriate.

7. Refund Method

Refunds will be credited to your NS STORES wallet for future purchases unless otherwise stated. Wallet credits are usable for purchases on nsstores.in and are subject to our Wallet Terms (if any).

8. Processing Time

Once a return is received and inspected, refunds (wallet credit) are typically processed within 7 business days. Processing times may vary depending on the circumstances and verifications required.

9. Changes to This Policy

We may update this Policy from time to time. The "Effective date" at the top will indicate when the Policy was last revised. Continued use of the Website following changes constitutes your acceptance of the updated Policy.

10. Governing Terms

This Policy is governed by our Terms of Service. In case of any conflict between this Policy and our Terms of Service, the Terms of Service will govern unless otherwise specified.